Shipping is how owned hardware leaves the warehouse — to your site or into a RAR bay. Timelines are carrier-real, intake is not doorstep delivery, and rentals never ride a truck.
Hard rule: rentals never ship. Ownership moves metal; allocation does not.
Store and marketplace purchases can ship to your address or route into hosting intake. Rental capacity deploys in place and is never a freight SKU. Hosting transfers move hardware you own (or just bought) into facility bays under a logistics ticket — inspection and rack-in replace the porch drop.
Checkout is where the destination locks. Changing mid-transit is expensive and often impossible once the first scan lands.
Doorstep delivery on Standard, Express, or Priority. You own last-mile access, site power, and install risk once the carrier marks delivered.
Facility destination. No porch. Tracking ends at intake; the next milestones are inspect, bay assign, and rack-in under hosting terms.
Select a lane for timing, fees, and fit. Rentals never appear here — they deploy on powered infrastructure and stay put.
Default lane for most store and marketplace ship-to-you orders where carrier coverage exists. Inventory locks at payment; labels print when the unit clears outbound QC.
Three places logistics usually goes sideways — and how we expect operators to act when they do.
Cross-border shipments may incur duties, VAT, and brokerage. Unless a quote explicitly says DDP, those charges are yours.
We provide commercial invoices and hardware codes for clearance. We do not invent a free-trade lane that does not exist.
Photograph packaging and unit before you tear into the foam when possible. Report damage within 48 hours of delivery with order ID and images.
Insured carriers cover approved claims. RAR coordinates replacement or credit per warranty and shipping terms — not via a DM screenshot.
Wrong address, refused delivery, or expired hold at a depot can bounce the unit. Update the destination before the first scan when you can.
Redeploy fees and return freight may apply when the miss is on the destination side. Open Hardware support with the tracking number immediately.
Rentals, intake, duties, tracking, and crushed boxes — answered without brochure fog.
No. Rentals run on RAR infrastructure. Only purchased hardware ships to you or transfers into hosting intake. If someone offers to “ship your rental,” they are not describing this product.
Yes. Choose hosting intake at checkout, or open a hosting ticket with tracking once the unit is in transit. Include model, wattage, and whether it is buy-to-host or self-owned steel.
Unless a quote is DDP, the buyer pays customs and taxes for cross-border deliveries. Ask for a written DDP quote before you assume landed cost equals sticker price.
After outbound QC and the carrier’s first scan. Payment lock is not the same as a live tracking number — give the label a business day before escalating.
Document before deep unpack when you can, then open Support within 48 hours with order ID and photos. Do not power a clearly crushed unit “just to see.”