01 / STORE

HARDWARE
LIVE CATALOG.

SHA-256, Scrypt, Equihash, Blake3, and Ethash ASICs — buy, rent, or host on RAR rails.

VIEW ALL HARDWARE↗
02 / MARKETPLACE

BUY.
SELL. TRADE.

A hardware marketplace for miners, operators and infrastructure providers.

ENTER MARKETPLACE↗
RAR / COVERAGE

COVER WHAT
WE CAN
DEFEND.

Warranty, hosting SLA, and uptime credits are three different promises. This page separates them so operators stop arguing the wrong instrument when a machine goes quiet.

DOCTRINE

Operators lose weeks confusing “the machine should be warrantied” with “the hall went dark” or “the seller on marketplace owed me a new box.” We only credit and repair against the band you actually bought.

If a signed contract or published status incident is stricter or more specific than this page, the contract and status win. This is orientation with teeth — not a backdoor amendment.

COVERAGE BANDS

FOUR COVERS.
DO NOT MIX THEM.

Store defect cover, hosting SLA, rental credits, and marketplace listing terms are different instruments. Pick the band that matches how you hold the steel.

BAND 01 · STORE HARDWARE

365-DAY DEFECT COVER

OPEN HARDWARE →

New HashCore store units carry manufacturing-defect warranty under normal operating conditions for 365 days from delivery acceptance.

IN SCOPE

  • Defects in materials or workmanship under stated power envelopes
  • DOA / early-life failures documented with serial and symptoms
  • Repair, replace, or credit at RAR discretion based on stock and age

OUT OF SCOPE

  • Improper power, wrong PSU, or site electrical abuse
  • Liquid events, drop damage, or post-acceptance shipping abuse
  • Unauthorized firmware or hardware modification
HARD EXCLUSIONS

FAILURES WE
WILL NOT PAINT
AS DEFECTS

These show up in almost every bad claim thread. Naming them early saves everyone a week of theater.

01

BAD POWER

Wrong voltage, unstable supply, or PSU abuse that cooks a board is not a manufacturing defect.

02

LIQUID / IMPACT

Water events, crushed chassis, and post-acceptance shipping abuse sit outside defect cover.

03

UNAUTHORIZED MODS

Unofficial firmware, hardware hacks, and serial-obscuring “repairs” void the easy path.

04

OPERATOR CONFIG

Bad pools, intentional offline, and self-inflicted hash loss are not facility downtime credits.

CLAIM PROTOCOL

HOW A CLAIM
ACTUALLY MOVES

Five steps. Evidence first. Outcome in writing. Reopen only with new proof — not the same fog louder.

01

IDENTIFY BAND

Store unit, hosted own-steel, rental allocation, or marketplace listing — pick the cover that actually applies.

02

GATHER PROOF

Serial/code, order or rental ID, symptom log, and telemetry screenshot if the unit is on RAR infrastructure.

03

OPEN CLAIM

Route Hardware or Support with the IDs. Damage-in-transit still follows the 48-hour shipping window.

04

DESK REVIEW

We check provenance, exclusions, and stock. Silence without IDs is not a queue position.

05

REPAIR / REPLACE / CREDIT

Approved outcomes depend on age, inventory, and band. You get a written close — not a mystery refund.

COVERAGE FAQ

WARRANTY
QUESTIONS

Exclusions, rentals, claims, marketplace cover, and SLA vs defect — short answers that match the bands above.

WHAT DOES STORE WARRANTY EXCLUDE?

Improper power, liquid damage, unauthorized firmware, and abuse after delivery acceptance. Defect cover is not a blank check for every failure mode on earth.

DO RENTALS GET HARDWARE WARRANTY?

No ownership warranty transfers. Rentals get uptime credits for facility downtime outside maintenance — read the Rental band and the Uptime Credits guide.

HOW DO I FILE A CLAIM?

Open Support or Contact with serial/code, order or rental ID, symptoms, and telemetry if hosted or rented. Approved claims may be repaired, replaced, or credited at RAR discretion.

DOES MARKETPLACE STEEL GET 365 DAYS?

Only if the listing explicitly carries remaining cover. Otherwise you buy secondary terms and escrow protection — not a silent store reset.

IS HOSTING SLA THE SAME AS WARRANTY?

No. SLA covers facility power, cooling, and remote-hands clocks. Hardware defect cover is separate. Do not use one word to demand the other.

NEXT

KNOW THE BAND.
THEN FILE.