COVERAGE FAQ
WARRANTY
QUESTIONS
Exclusions, rentals, claims, marketplace cover, and SLA vs defect — short answers that match the bands above.
WHAT DOES STORE WARRANTY EXCLUDE?
Improper power, liquid damage, unauthorized firmware, and abuse after delivery acceptance. Defect cover is not a blank check for every failure mode on earth.
DO RENTALS GET HARDWARE WARRANTY?
No ownership warranty transfers. Rentals get uptime credits for facility downtime outside maintenance — read the Rental band and the Uptime Credits guide.
HOW DO I FILE A CLAIM?
Open Support or Contact with serial/code, order or rental ID, symptoms, and telemetry if hosted or rented. Approved claims may be repaired, replaced, or credited at RAR discretion.
DOES MARKETPLACE STEEL GET 365 DAYS?
Only if the listing explicitly carries remaining cover. Otherwise you buy secondary terms and escrow protection — not a silent store reset.
IS HOSTING SLA THE SAME AS WARRANTY?
No. SLA covers facility power, cooling, and remote-hands clocks. Hardware defect cover is separate. Do not use one word to demand the other.